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During my second month of nursing school, our professor gave us a pop quiz.
I was a conscientious student and had breezed through the questions, until
I read the last one:
"What is the first name of the woman who cleans the school?"
Surely this was some kind of joke. I had seen the cleaning woman several
times. She was tall, dark-haired and in her 50s, but how would I know her
name?
I handed in my paper, leaving the last question blank. Just before class
ended, one student asked if the last question would count toward our quiz
grade.
"Absolutely," said the professor. "In your careers, you will meet many people.
All are significant. They deserve your attention and care, even if all you
do is smile and say 'hello'."
I've never forgotten that lesson. I've also never forgotten her name was
Dorothy.
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